About the AuthorDr. Rick Voyles is a conflict navigation specialist and a business coach. With over 20 years of experience, Dr. Voyles is an expert mediation trainer, training mediators for Federal agencies, for State Court systems and for private practices. He coaches business executives and corporations in revenue development, leadership development and growth strategies for organizational success. He is founder and CEO of the Center for Dispute Solutions where clients can find productive and cost effective solutions to their people related problems. Dr. Voyles has served on several Boards of Directors, including the Interfaith Coalition of Atlanta, the Georgia Chapter of the Association for Conflict Resolution and as a Commissioner for the Georgia Commission on the Holocaust. He has published two books, Understanding Conflict: What are We Fighting For? and Understanding Conflict: A Resource for the Military Family and is a highly sought after speaker and coach across the United States. For more on Dr. Rick Voyles, review his resume and sample client list at www.centerfordisputesolutions.com/about/. what items sell best on The Understanding Trap: How Attempts To Correct Misunderstandings Can Escalate Conflict (Personal Conflict Series)
0 of 0 people found the following review helpful. Everyone should read this bookBy CustomerThis is definitely one of those books that, as you're reading it, you can think of at least 10 different "conflicts" you've had that contain at least one of the concepts that Dr. Voyles introduces. And it's only 44 pages... so that means, at minimum, every 4 pages introduce you a possible reason WHY you've hit a road block while trying to better understand (or relay better understanding) to your loved ones and/or coworkers. It'll make you think and it'll make you WANT to try and implement his techniques to maximize conflict resolution within and between all walks of life.Want to know why simply "getting them to understand" your point of view is not the route to go? This book will tell you.