From the AuthorPeople tell me that reading the book is like having a conversation with me that is helpful, full of rich stories, easy to understand, and very, very useful at work in all kinds of situations.From the Inside FlapWin at Work! offers a powerful approach to conflict resolution that speeds up decision-making and blends intuition and logic. By using Dr. Katz's proven techniques, business professionals can enjoy greater collaboration, leaders can reap the benefits of happier, more creative teams, and organizations can significantly improve employee morale and productivity. First, Dr. Katz offers fascinating insights into how conflict arises and thrives. She reveals how companies actually reinforce destructive conflict, and how the once popular masculine, linear model of decision-making and resolving issues no longer works. In its place, she presents "The Working Circle," a win-win approach to resolving conflict in eight easy steps. By balancing the masculine and feminine styles of resolving issues, organizations and professionals will see business grow and employee satisfaction rise to degrees unmatched by other approaches. By applying the principles of The Working Circle, you'll: Determine your conflict resolution style Deal with such issues as micromanaging, bullying, troublemaking, and lacking recognition Confront complex questions with plain language Apply winning techniques to advance your career, whichever phase it's in Dr. Katz has successfully used her dynamic approach in major corporations and small businesses, earning praise and sustained results from everyone who has experienced the power of The Working Circle. Now, in Win at Work!, Dr. Katz reveals the crossroads that professionals often face in their careers and shows how everyone can become a problem-solver, not a problem-maker!From the Back CoverPraise for Win at Work! "Diane Katz has a rare talent to build collaborative relationships across all levels and vastly diverse groups. The combination of Diane's business acumen, emotional intelligence, and process makes her a valuable addition to any organization." Loretta McCarthy, Managing Director, Golden Seeds; former executive vice president, chief marketing officer, OppenheimerFunds, Inc.; former vice president, American Express Company "After having served for fifteen years as a nonprofit CEO, it took Diane Katz and her Working Circle methodology to teach me how to truly build a team. Thanks to Diane's approach to convening staff, I finally have management 'on board' in a new way, committed not only to excellence in their work but also to helping each other succeed!" Stuart Mellan, President and CEO, Jewish Federation of Southern Arizona "Using the powerful tools of The Working Circle, Diane Katz taught my attorneys and staff impactful conflict resolution strategies. Over the years, everyone has benefited through significantly increased collaboration and much improved communication." Barbara LaWall, Pima County Attorney; Board Member, National District Attorneys Association what do you enjoy about reading Win at Work!: The Everybody Wins Approach to Conflict Resolution
1 of 1 people found the following review helpful. An excellent guide for any manager of people to make the workplace function better so people can get things done!By P. MichelThis book provides instruction and ideas for anyone who works with others, either in management or as an employee who wants to get ahead and be a better team member or supervisor. Anyone who wants his/her workplace to be more efficient and "people-friendly" should read it and pass it around the office! It addresses many frequent "office dynamics" issues and provides practical, creative, and empathetic solutions. It even deals with bullying, which is becoming more common in schools and workplaces, so teachers (as well as administrators) can gain important suggestions to deal with this issue.2 of 2 people found the following review helpful. working circle is a winnerBy voirdireMost who face conflict at work like to either run and hide or over-react. Katz' work offers a very useful way to turn conflict into success. By using the 8 steps of the working circle, leaders can turn inevitable conflict into improved decisions. A leader who learns these 8 steps will help bring out the best in his or her team. An employee who masters and uses these 8 steps will have far more personal and professional success. The ideas are useful and pragmatic. They are also so necessary in today's work where a lack of civility too often exists.4 of 4 people found the following review helpful. Finally a TRUE Win Win Approach to Conflict in the Work Place.By Rev ShoshanaIf we are honest we know that every work place has problems. Conflicts arise and people don't get along. This has a negative effect on all aspects of the business and the work place. Nothing I have read before has given me a concrete usable, effective plan for resolution of these problems. Enter Diane Katz's book"Win at Work." Win at Work delivers what it promises. It is the best approach to conflict resolution I have ever come across. It is actually the only sound approach I have ever come across. It presents an extraordinary insightful approach that leads to a Win-Win. I have already tried it and the results are nothing short of miraculous. Resolving conflict does not have to be confrontational any more. By stepping out of the situation I was able to drop the energy and confusion and move on to problem solving that lead to a better working relationship instead of resentment. It is a very enjoyable and interesting read as well. Anyone who works in an office or runs a business of any size will be very happy they read this book.