Barbara Pachter has written a wonderfully perceptive and incredibly constructive book. Instead of complaining when someone does something that annoys you, now you'll know the basic strategies for handling conflict effectively while feeling good about the experience. Everyone needs to read this book! -- Sharon J. Wohlmuth, New York Times best-selling co-author of Sisters, Mothers and Daughters, and Best FriendsThis is one of the best self-help books ever written. I wish this wonderful book had been available to me long ago--it would have saved me years of problems. We face the problems it identifies daily. The help it offers is immediate. -- Larry King, Hall of Fame Broadcaster and author of How to Talk to Anyone, Anytime, AnywhereAbout the AuthorBarbara Pachter is a business communications consultant, speaker, and seminar leader who speaks nationally and internationally on topics including assertiveness, business etiquette, international communications, women's issues, and presentation skills. She has conducted over 1,300 skill-building seminars for clients including NASA, Merck Co., IBM, Arthur Andersen, and Pfizer, Inc. She is an adjunct professor at Rutgers University, and the author of, most recently, When the Little Things CountAnd They Always Count. She lives in Cherry Hill, New Jersey. Susan Magee is an award winning writer and co-author of The Power of Positive Confrontation. She lives in Philadelphia. what is a book enthusiast The Power of Positive Confrontation: The Skills You Need to Know to Handle Conflicts at Work, at Home and in Life
2 of 2 people found the following review helpful. tell it like it isBy BillygoatTells you what you need to hear not what you want to hear.Good reading, listen, if you don't like what is being said, still learn from it.9 of 10 people found the following review helpful. Best of the LotBy EllenI do public speaking and the topic of a recent talk was How to Have Difficult Conversations. The kind that you keep procrastinating, knowing all the while that the situation won't improve unless you deal with it.In doing my research I waded through a mountain of books on the subject. The Power of Positive Confrontation is the one I kept returning to. It is well organized, easy to read, and full of realistic examples of tough situations and how to address them with both parties emerging unscathed. I've used several of the techniques recommended in the book (including a tough firing of an employee) and found that they're effective.If you only have the time or energy to read one book on this subject, this is the one to choose.3 of 4 people found the following review helpful. Very useful tips.By SpencerincI thought the first half of the book was very valuable. It showed that there are ways to articulate your needs without being bossy and aggressive or just rolling over and being a doormat.Her advice is helpful because it gives you specific instructions on how to word your issues. You start by wording the problem and stating the facts. Then, you communicate what you would like the other person to do to resolve the issue. And then you make sure that they heard you and seem willing to work with you.I liked a lot of the examples she gave. It's hard for me to know how much I need to emphasize my point when I'm explaining something to someone. You don't want to come across as weak when you're making your point, but you don't want to beat a dead horse either. The examples Pachter included showed what kind of wording to use when making your points.