About the AuthorJack Hamilton, Elisabeth Seaman, Sharlene Gee, and Hillary Freeman have been mediators and facilitators with Learn2Resolve, which provides mediation, facilitation, training in communication and conflict resolution skills, and team-building workshops in English and Spanish. They work with families, corporations, nonprofits, public agencies, and individuals. They are based in the San Francisco Bay Area in California. where can i buy pdf books ConflictThe Unexpected Gift: Making the Most of Disputes in Life and Work
1 of 1 people found the following review helpful. A wonderful toolBy J. LevyThis book presents concepts and exercises to improve all types of communication, especially in conflict. It is easy to read and the instructions are easy to follow. The concepts are solid (I've met them in more academic presentations), and the exercises and suggestions work (if you follow them). Highly recommend this for anyone who feels frustrated by unsatisfactory conversations!0 of 0 people found the following review helpful. Conflicts resolved!By Natalia DmitrievaA good read on conflict resolution. Enjoyed reading about the ladder of assumptions. Found numerous examples of solving conflicts very useful.0 of 1 people found the following review helpful. Would like to have itBy Joanne StensaasI don't think I ever got this one. Would like to have it!