"The best book ever written about mediation....A sophisticated, thorough treatment of the subject, it is written clearly and contains a trove of useful examples. A must for anyone seriously interested in the subject of dispute resolution." (Margaret L. Shaw, principal, Wittenberg, Mackenzie Shaw, and member of the board, National Institute for Dispute Resolution) "Destined to become the standard work for practitioners and students of the mediation process."From the Inside FlapThis newly revised and updated comprehensive guide to the principles and practices of mediation offers concrete strategies for every stage of the mediation process.Mediation expert Christopher Moore presents a detailed, step-by-step account of how to use mediation to resolve coflicts of all kinds-including family, divorce, labor-management, home-school, and landlord-tenant. He uses real-life examples to illustrate how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agAndas sidetrack negotiations, and deadlocks occur.This new edition has been expanded to cover contemporary issues in mediation practice, including the training, qualification, and certification of mediators, as well as such important new areas of application as community disputes, cross-cultural, international, and commercial mediation.From the Back CoverMediation has become an integral part of resolving disputes in our increasingly contentious society. And while labor, family, and divorce conflicts were the major part of mediation practice just a decade ago, now the field has exploded to include a growing range of commercial, interpersonal, public, and international arenas.The Mediation Process, originally published in 1986, has been a vital resource in the field for the practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. Now the long-awaited new edition has been revised and expanded to include comprehensive coverage of the most contemporary issues in mediation practice?and to provide updated bibliographical resources. what are the best sites to download free ebooks The Mediation Process: Practical Strategies for Resolving Conflict (Jossey-Bass Conflict Resolution)
2 of 2 people found the following review helpful. This Book is Awesome!By Tausha TExcellent read. I needed this book for class and I loved reading it. It has helped me so much in learning how to mediate disputes and the overall process involved in it. I would recommend it to anyone in the field of Conflict Analysis and Resolution, attorneys, HR professionals, and all educators!3 of 3 people found the following review helpful. Good but painfulBy MaNeshaOverall I think this is a very good mediation book. I wish I could've given it 5 stars, but the structure was painful to read. The sentences are super long, by the time you get to the end of the sentence you forget what the heck the subject was. So, although it's informative the structure could be better...quick and dirty is what we like!!2 of 2 people found the following review helpful. Very good book, but theoreticalBy Dr. OceanfrontVery good book that goes into a lot of detail and is suitable for a college class on mediation.This book goes very in depth and will take you awhile to read, but it has a lot of good information,If you are a new mediator and want an easy well written, short book to help you get started, pick up a copy of judge Goodman's book, "Basic Skills for the New mediator". I give a copy of his book to all the new folks I train that want to be mediators.