From Library JournalWhether at work or at home, we all have to deal with people we can't stand to be around. Our challenge is to develop creative ways to handle these difficult people. Brinkman and Kirschner, both doctors of naturopathic medicine and professional speakers, have just made our job easier with this lively guidebook, in which they identify and explore the psychological roots of ten specific behavior patterns that represent normal people at their worst. Realizing that changing oneself is more realistic than changing the behavior of others, the authors provide a variety of communicative skills that we can cultivate in ourselves to turn conflict into cooperation. Finally, Brinkman and Kirschner (How To Handle Difficult People with Tact and Skill, McGraw, 1994) illustrate how to use these skills with each of the ten problem behaviors. While all problem behaviors might not fit nicely into one of their ten categories, the authors do provide a dynamic assortment of interpersonal communication tools for managing most difficult people. Highly recommended for all libraries.David R. Johnson, Louisiana State Univ. Lib., EuniceCopyright 1994 Reed Business Information, Inc. both [author/narrators] are comfortably engaged with their ideas and are easy to hear overall. They make this state-of-the-art guide sound both important and down-to-earthThis is social science writing at its best analytical thinking applied to frustrating interpersonal situations to help people become more proactive and constructive in their lives. AudioFile MagazineAbout the AuthorDr. Rick Brinkman and Dr. Rick Kirschner are naturopathic physicians, professional speakers, and trainers, and the coauthors of the bestselling audio and video tapes How to Deal with Difficult People, which have sold more than 300,000 copies. Since 1980, they have shared their insights with audiences across the nation and around the world through their company, RR Productions. where can i read textbooks online for free Dealing With People You Can't Stand
4 of 4 people found the following review helpful. Must ReadBy JROne of the best books out there for giving guidance dealing with difficult people. The book is concisely written with a summary at the end of each chapter so you can quickly remember what you read for dealing with each type of difficult personality. There is a lot of bonus material such as chapters dealing with basic communication skills, guidance to phone conversations, guidance to emails correspondence, and guidance for changing your own attitude. I just wish I read this book 20 years ago since the people who appear most successful in our society seem to have the best people skills as opposed to technical skills.3 of 3 people found the following review helpful. Very practicalBy JRExtremely practical. The author gives you specific words and phrases to use in specific situations. I checked it out of the library and quickly realized I needed to own a copy.11 of 11 people found the following review helpful. Very useful go-to bookBy CadreThis book's lessons are comprehensive and easily absorbed, which has made it a very useful resource over the years. Whenever I come up against someone with behaviors...outside the norm, I can easily associate it with the types illustrated in the book and respond accordingly. The fact is, the recommendations in this book WORK, and that's all I can ask for.